Return Policy:
(1) Refund Eligibility:
Users are eligible for a refund under the following circumstances:
- Unsuccessful swaps or transactions.
- Technical issues resulting in payment errors.
- Dissatisfaction with the received product or service within 7 days of the swap.
(2) Refund Request Process:
To request a refund, users must:
- Submit a refund request through the Tiger New Energy support email at contact@tigernewenergy.com within 7 days of the transaction.
- Provide relevant details such as transaction ID, date, and a brief explanation for the refund.
(3) Refund Processing Time:
- paragraph-8
- Refund requests will be processed by Tiger New Energy within 10 business days.
(4) Refund Methods:
- Delays may occur due to external factors, and users will be notified of any extended processing times.
- Refunds will be issued through the original payment method.
(5) Transaction Disputes:
- In case the original payment method is unavailable, alternative methods may be used at the discretion of Tiger New Energy.
- Users can report transaction disputes through the Tiger New Energy Swapping App.
(6) Cancellation Policy:
- The resolution process will involve a thorough investigation, and users will be notified of the outcome within 14 days.
- Users can cancel a transaction within 24 hours of initiating the swap.
(7) Contact Information:
- For refund requests, disputes, or general inquiries, users can contact Tiger New Energy's customer support at contact@tigernewenergy.com or through the in-app support system.