Return Policy:

(1) Refund Eligibility:

  1. Users are eligible for a refund under the following circumstances:

    • Unsuccessful swaps or transactions.
    • Technical issues resulting in payment errors.
    • Dissatisfaction with the received product or service within 7 days of the swap.
(2) Refund Request Process:

  1. To request a refund, users must:

    • Submit a refund request through the Tiger New Energy support email at contact@tigernewenergy.com within 7 days of the transaction.
    • Provide relevant details such as transaction ID, date, and a brief explanation for the refund.
(3) Refund Processing Time:
    • Refund requests will be processed by Tiger New Energy within 10 business days.
(4) Refund Methods:
    • Delays may occur due to external factors, and users will be notified of any extended processing times.
    • Refunds will be issued through the original payment method.
(5) Transaction Disputes:
    • In case the original payment method is unavailable, alternative methods may be used at the discretion of Tiger New Energy.
    • Users can report transaction disputes through the Tiger New Energy Swapping App.
(6) Cancellation Policy:
    • The resolution process will involve a thorough investigation, and users will be notified of the outcome within 14 days.
    • Users can cancel a transaction within 24 hours of initiating the swap.
(7) Contact Information:
    • For refund requests, disputes, or general inquiries, users can contact Tiger New Energy's customer support at contact@tigernewenergy.com or through the in-app support system.